Refund policy

Return & Refund Policy
Last updated: October 23, 2026

We want you to love your Warmie heated plush belt. This policy explains how returns, refunds and replacements work.

1. 90-Day Guarantee for Unopened Orders
You can request a full refund within 90 days of the delivery date if your package is still unopened, untouched and in its original sealed packaging, for example if you ordered by mistake or changed your mind before opening it. To request it, email us at mykiivo@outlook.com with your order number and a clear photo or short video showing that the package is still sealed. You do not need to send the product back.

2. Damaged, defective, incomplete or incorrect items
If your belt arrives damaged, has missing parts (such as the USB cable), does not heat when connected to a suitable power source, or is not the item you ordered, contact us within 90 days of delivery, even if the package has been opened. Email us your order number and clear photos or a short video showing the problem and, if the belt does not heat, tell us which power source you used. After we review it, we will send you a replacement or replacement part, or give you a full refund, at no cost to you. You do not need to return the item.

3. Opened packages
Once a package has been opened, it can no longer be returned or refunded because of a change of mind, so please keep it sealed if you are unsure. Section 2 and the legal rights in Section 8 still apply.

4. What is not a defect
Because the belt is made of plush fabric, small variations in the pile, the shade or the stitching between items are normal. The belt needs a USB power source that is not included in the package (a laptop USB port, a standard power bank or a 5V/2A adapter). If the belt does not heat because it is connected to an unsuitable power source, such as a fast charger (QC/PD), that is not a defect: please try another suitable power source and contact us if it still does not heat. Damage caused by washing or soaking the belt, by cuts, burns or sharp folding, by a damaged cable, or by use that goes against the safety instructions in our Terms of Service is not covered by Section 2. Nothing in this section limits your legal rights in Section 8.

5. Orders that do not arrive
If your order has not arrived 30 days after the date you placed it, contact us and we will send a replacement or give you a full refund. Please check your tracking information and the delivery address you entered at checkout first. We are not responsible for orders delivered to the address entered at checkout if that address was incorrect.

6. How refunds are issued
Approved refunds cover the full amount you paid for the order and are returned to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to show the credit.

7. Cancellations
You can cancel or change an order before it ships by emailing us as soon as possible. Once an order has shipped, Section 1 applies.

8. Your legal rights
Nothing in this policy limits any rights you have under the consumer laws where you live that cannot be excluded.

United Kingdom: you have the right to cancel your order within 14 days after the day you receive the goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email us within that period. We will tell you how to return the goods at no cost to you or, where we agree, let you keep them, and we will refund you in full within 14 days after we receive the goods back, or after we receive proof that you have sent them back, or, if you keep them, within 14 days after we agree. You may open and handle the goods to check them, but please take reasonable care of them. Your other rights under the Consumer Rights Act 2015 are not affected.

Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Canada: your rights under the consumer protection laws of your province or territory are not affected.

9. Before you contact your bank
If there is any problem with your order, please email us before opening a dispute with your bank or card issuer. We reply to all messages within 48 business hours and will work to solve the problem quickly.

Contact: mykiivo@outlook.com